Support

Shipping Information

Fast, trackable shipping on all Black Eric Emanuel shorts. Below you’ll find processing times, delivery estimates, carrier options, and international guidance.

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Rates & delivery speeds

Final rates are shown at checkout based on weight, destination, and service level.

United States

Free over $100
  • Standard USPS/UPS SurePost
    3–7 business days From $6.95
  • Expedited UPS 2–3 Day
    2–3 business days From $19
  • Overnight UPS Next Day Air
    1 business day From $35

Transit estimates exclude processing time. Overnight not guaranteed to PO boxes or remote areas.

International

Duties may apply
  • Tracked Postal DHL eComm/UPS Mail Innovations
    6–12 business days From $24.95
  • Express DHL Express/UPS Worldwide
    3–6 business days From $39.95

Customs inspections can extend delivery times. Duties/taxes are set by your country and are the recipient’s responsibility unless stated at checkout.

Launch/limited drops: During high-volume releases, processing may extend by 1–2 business days. We ship orders in the sequence they’re received.

Order processing & fulfillment

  • Handling time: 1–2 business days for in‑stock items (Mon–Fri, excluding holidays).
  • Cutoff time: Orders placed after 12:00 PM ET begin processing the next business day.
  • Pre‑orders/backorders: Ship when inventory lands, typically 7–10 business days unless otherwise stated on the product page.
  • Split shipments: We may ship items separately to speed up delivery at no extra cost.

Packaging

Each pair is packed in a protective mailer or box. We minimize waste while keeping garments safe and dry.

Signatures

Signature on delivery is optional for US expedited/overnight services. Contact us before your order ships if you’d like to add it (fees may apply).

Tracking your order

You’ll receive a shipment confirmation email with a live tracking link as soon as your order leaves our facility. Tracking may take up to 24 hours to update after the first scan.

  • Status codes: “Pre‑shipment” means the label is created; “In transit” indicates the carrier has it; “Out for delivery” is the day it’s scheduled to arrive.
  • Delivery attempts: If a delivery attempt is missed, the carrier may try again or hold at a nearby location for pickup.
  • Route changes: Once in transit, we can’t reroute most packages. Contact support quickly for options.

Didn’t get tracking?

Check your spam/junk folder and ensure [email protected] is whitelisted. Still no email? Reach out with your order number and we’ll resend it.

International shipping

  • Coverage: We ship to most countries. If your location isn’t available at checkout, contact us and we’ll try to help.
  • Duties & taxes: Unless specified at checkout, shipments are sent DDU (unpaid). Your local customs office will assess any fees due on arrival.
  • ID & contact: Some countries require a tax ID or local phone number to clear customs—ensure details are accurate to avoid delays.
  • Refusals/returns: If a package is refused due to duties/taxes, shipping fees and any return charges may be deducted from the refund.

Typical timelines

Tracked Postal: 6–12 business days. Express: 3–6 business days. Remote areas or customs inspections may add time.

Addresses, PO boxes, and changes

  • PO boxes: Available for US standard shipping. Expedited/overnight and most international services require a street address.
  • Address changes: Email [email protected] immediately with the correct address and order number. If the order has shipped, we’ll explore carrier options.
  • Invalid/insufficient addresses: Orders returned to sender can be reshipped (additional postage may apply) or refunded less shipping.

Apartment and unit numbers

Please include gate codes, building numbers, and apartment/unit details to prevent carrier returns.

Delays, lost packages, and claims

  • Weather & peak volume: Storms, holidays, and carrier capacity can extend transit times. Thank you for your patience.
  • Marked delivered but missing: Wait 24 hours, check with neighbors, and look for carrier notices. If still missing, contact the carrier and our team within 7 days of the delivery scan.
  • No tracking updates: Reach out if there’s no movement for 7+ days domestic or 10+ days international.
  • Claim windows: Carriers typically require 7–20 days (US) or 20–30 days (international) from last scan before filing a loss claim. We’ll guide you through it.

Support that’s on your side

Email [email protected] with your order number and the issue summary. Photos of packaging help resolve damage claims faster.

Returns: We offer free returns within 30 days for eligible items. See our Refund & Returns Policy for full details.

Frequently asked questions

When will my order ship?
In‑stock items typically ship within 1–2 business days. During launches or holidays, allow 2–4 business days.
Do you offer free shipping?
Yes, US orders over $100 ship free via Standard. Thresholds may vary during promotions—check your cart for current eligibility.
Can I change the shipping method after checkout?
If the order hasn’t been fulfilled, contact us ASAP and we’ll try to upgrade/downgrade the service. Additional charges or refunds may apply.
Which carriers do you use?
We partner with USPS and UPS for US orders and DHL/UPS for international shipments. The specific service depends on speed, destination, and weight.
Will I pay customs duties?
Many countries assess duties and taxes on imports. Unless indicated as prepaid at checkout, you’ll be responsible for any fees charged by customs.

Need help with an order?

We’re here to help with shipping, tracking, and delivery questions.

Contact support View returns